I can't sign in

Sign-in issues are usually one of three things: wrong password, forgotten password, or a device issue. Try these in order.

Step 1 — Make sure it's your account, not your communicator's

SpeakAnyWay has two kinds of sign-in:

• Your account (the parent, SLP, teacher, or grandparent) — signs in at app.speakanyway.com with the email you used to sign up.
• A communicator's account — only some communicators have their own sign-in. If yours does, they use their username (not an email) at the same page.

If you're trying to sign in with an email and getting "user not found," double-check whether you're trying to use a communicator's username instead. They're different accounts.

Step 2 — Reset your password

If you know your email but the password doesn't work:

1. Go to app.speakanyway.com/sign-in and click Continue as User. (The sign-in page lives at app.speakanyway.com/users/sign-in — you can also bookmark that directly.)
2. Click FORGOT PASSWORD? below the password field.
3. Enter your email and submit.
4. Check your inbox (and the spam folder — sometimes our emails land there).
5. Click the reset link in the email. It takes you to a page where you can set a new password.
6. Sign in with the new password.

Reset links expire after a few hours. If the link doesn't work, request a new one.

Step 3 — Reset a communicator's password

If your communicator has their own sign-in and forgot their password:

1. Sign into your account first.
2. Go to the communicator's detail page.
3. Look for Reset password (it's an option under the communicator's account settings).
4. Set a new password. The next time they sign in, they'll use it.

There's no separate "forgot password" email flow for communicators — the parent/SLP/teacher resets it from inside their own account.

"Sign-in paused" on a communicator

If a communicator's sign-in says it's paused, that's not a password problem — it means you have more signed-in communicators than your current plan covers (usually after a downgrade). Their boards and public MySpeak page still work; only the private passcode sign-in is paused.

To fix it, open the Communicators page and use the "choose which communicators stay signed in" panel to pick this one, or upgrade your plan to free up a slot. See Plans and slot limits for details. Nothing was deleted — the communicator and its boards are all still there.

Step 4 — Other things to check

If reset doesn't help, the issue is usually one of these:

• You're on the wrong sign-in page. app.speakanyway.com/sign-in is a chooser — pick Continue as User to reach the actual sign-in form at /users/sign-in. You can also open the side nav and click Sign In — same chooser, same destination.
• The email is slightly off. Look for typos: gmial, missing dot, wrong domain. The "user not found" error means we don't have an account with that exact email.
• Caps Lock. Passwords are case-sensitive. Make sure Caps Lock isn't on.
• Browser autofill is putting in an old password. Try typing the password manually. Browsers sometimes save old passwords from before a reset.
• You're on a school or work network blocking the app. Try from a different network (your phone's hotspot, or home Wi-Fi) to confirm.

Common questions

• I never got the password reset email. Check the spam folder first. If it's not there, email hello@speakanyway.com with the email you signed up with and we'll help.
• I think I made the account with a different email. Try a few likely options. If nothing works, email us — we can usually find an account by name or by the communicator's name.
• My account got disabled or deleted. If you got an email about it, reply to that email. If you didn't, email hello@speakanyway.com.
• I can sign in on my laptop but not on my phone. That's almost always a browser cache or autofill issue. Try a private/incognito window first.
• I want to use a passkey or Sign in with Google. Passkeys and Google sign-in aren't supported yet. Email + password for now.
• What about two-factor authentication? Not supported yet. If your account holds sensitive client data, use a strong unique password and email us if you have concerns.

Still stuck?

Email hello@speakanyway.com — real person, usually within a day. Include the email on your account and a one-line description of what you're seeing. We can usually unstick it quickly.