I can't sign in

Sign-in issues are usually one of three things: wrong password, forgotten password, or a device issue. Try these in order.

Step 1 — Make sure it's your account, not your communicator's

SpeakAnyWay has two kinds of sign-in, and they're on two different pages:

• Your account (the parent, SLP, teacher, or grandparent) — go to app.speakanyway.com/sign-in and choose Sign in to your account. You'll use the email you signed up with.
• A communicator's account — only some communicators have their own sign-in. On the same chooser, that's the Communicators card and the Communicator sign-in button. They sign in with a username (not an email) and a passcode.

If you're signing in with an email and getting "Invalid Email or password," double-check you're not on the communicator page using a username. They're separate accounts on separate pages.

Step 2 — Reset your password

If you know your email but the password doesn't work:

1. Go to app.speakanyway.com/sign-in and choose Sign in to your account. (The form itself lives at app.speakanyway.com/users/sign-in — you can bookmark that directly.)
2. Tap Forgot Password? below the password field.
3. Enter your email and submit.
4. Check your inbox (and the spam folder — sometimes our emails land there).
5. Click the reset link in the email. It takes you to a page where you can set a new password.
6. Sign in with the new password.

Reset links expire after about six hours. If the link doesn't work, request a new one.

One thing worth knowing: for privacy, we always show the same message — "If that email address is registered, you will receive password reset instructions shortly" — whether or not the email is on file. So a reset email that never arrives can mean either a typo or a spam folder. Check both.

Step 3 — Change a communicator's passcode

A communicator's sign-in credential is called a passcode, and you change it from your own account. There's no separate "forgot password" email for communicators.

1. Sign into your account.
2. Open the communicator's page. The Passcode row has a Change link.
3. That takes you to Account settings, where you'll find Sign-in password with Password and Confirm password fields.
4. Save. The next time they sign in, they'll use the new one.

Heads up: Account settings — including the passcode — is only available on a paid plan. On Free, you won't see that section at all, and the communicator's button will read "A Free account has no separate sign-in."

If a communicator has never had a passcode set, the button reads "Set passcode to enable sign in" — tap that to create one.

"Sign-in paused" on a communicator

If a communicator's sign-in says Sign-in paused, that's not a password problem — it means you have more signed-in communicators than your current plan covers (usually after a downgrade). Their boards and public MySpeak page still work; only the private sign-in is paused. The message on screen offers Open MySpeak page as the way through in the meantime.

To fix it, open the Communicators page and use the Choose which communicators stay signed in panel to pick this one, or upgrade your plan to free up a slot. See Plans and slot limits for details. Nothing was deleted — the communicator and its boards are all still there.

You may also see one of these on a communicator, and each means something different:

• "A Free account has no separate sign-in" — expected on Free; use their MySpeak page.
• "Sign-in disabled for Sandbox Communicators" — sandbox communicators never get their own sign-in.
• "Upgrade to enable sign in" — the feature exists, your plan doesn't cover it yet.
• "Set passcode to enable sign in" — nothing's wrong; there's just no passcode yet.

Step 4 — Other things to check

If reset doesn't help, the issue is usually one of these:

• You're on the wrong sign-in page. app.speakanyway.com/sign-in is a chooser — pick Sign in to your account to reach the form at /users/sign-in. You can also open the side nav and tap Sign In — same chooser, same destination.
• "Session expired, please log in again." You weren't signed out for a bad reason — the session just aged out. Sign in again. If the page comes up blank instead of showing the form, hard-refresh once to pick up the current version of the app.
• The email is slightly off. Look for typos: gmial, missing dot, wrong domain. A typo'd address is also the most common reason a reset email never shows up.
• Your email was never confirmed. If you see a "Confirm your email" banner in the app, the address on file may be wrong — use Wrong address? to correct it, or Resend to get the confirmation again. An unconfirmed or mistyped address is a common reason password-reset mail doesn't arrive. (It doesn't block you from using the app.)
• Caps Lock. Passwords are case-sensitive. Make sure Caps Lock isn't on.
• Browser autofill is putting in an old password. Try typing the password manually. Browsers sometimes save old passwords from before a reset.
• You're on a school or work network blocking the app. Try from a different network (your phone's hotspot, or home Wi-Fi) to confirm.

Common questions

• I never got the password reset email. Check the spam folder first. Then check the address on your account for a typo. If it's neither, email hello@speakanyway.com with the email you signed up with and we'll help.
• I think I made the account with a different email. Try a few likely options. If nothing works, email us — we can usually find an account by name or by the communicator's name.
• It says "Your account is locked." That's a different state from a wrong password, and we have to unlock it on our end. Email hello@speakanyway.com.
• My account got disabled or deleted. If you got an email about it, reply to that email. If you didn't, email hello@speakanyway.com.
• I can sign in on my laptop but not on my phone. That's almost always a browser cache or autofill issue. Try a private/incognito window first.
• I want to use a passkey or Sign in with Google. Passkeys and Google sign-in aren't supported yet. Email + password for now.
• What about two-factor authentication? Not supported yet. If your account holds sensitive client data, use a strong unique password and email us if you have concerns.

Still stuck?

Email hello@speakanyway.com — real person, usually within a day. Include the email on your account and a one-line description of what you're seeing. We can usually unstick it quickly.